Privacy Statement – Australia
Interpersonal Solutions Group Pty. Ltd. (formerly CLS360 Pty. Ltd.) is committed to respecting your privacy. This Privacy Statement sets out our practices regarding the collection, use, transfer, and storage of personal information and survey data we collect.
Interpersonal Solutions Group Pty. Ltd. adheres to the National Privacy Principles of the Australian Privacy Act and the European Commission’s General Data Protection Regulations (EU) 2016/679 Directive on Data Protection. This Privacy Statement may be updated from time to time to reflect new uses, regulations or technologies that impact your privacy.
Interpersonal Solutions Group Pty. Ltd. provides individual, leadership, team, and organisation assessments to members of client companies and organisations. Persons undergoing individual or leadership assessments (‘Focal Leaders/Individuals’) may invite others (‘Raters’) to provide feedback as part of the assessment process. Assessments are generally administered online through the Interpersonal Solutions Group assessment platform (The Development Platform).
Collection, Use, and Disclosure
For individual and leadership assessments such as the CLS360, CBS360, and HPS360, Interpersonal Solutions Group Pty. Ltd. collects information from Focal Leaders/Individuals and Raters to provide Focal Leaders/Individuals with feedback on their leadership, personality, and interpersonal behaviour for the agreed upon purposes . The client organisation undertakes, where applicable, to obtain the permission of the participant/coachee for the reporting of the results if these go beyond developmental purposes (e.g., administrative purposes such as selection or promotion decisions). Interpersonal Solutions Group Pty. Ltd. reserves the right to obtain proof of such permission before reporting to the client and to inform the Focal Leaders/Individuals that it will be reporting the results to the client.
Feedback reports are debriefed by a coach or certified consultant; no automated decisions are made on the basis of the data or reports. Feedback reports are provided only to the Focal Leader/Individual and his/her coach or certified consultant unless the Focal Leader/Individual actively consented to further sharing. Raters are informed that the Focal Leader/Individual they are rating may choose to share his/her results with others.
For team and organisation assessments such as the Circumplex Culture
Scan™ (CCS) and Circumplex Team Scan™ (CTS), Interpersonal Solutions Group
Pty. Ltd. collects information from team and organisation members to promote
team and organisational development. Results are debriefed by a certified
consultant; no automated decisions are made on the basis of the data or
results. Results are provided to the certified consultant, team member
respondents, and persons designated by the client organisation such as human
resource practitioners and project sponsors.
If minors wish to complete any assessments provided by Interpersonal
Solutions Group Pty. Ltd., permission of the minor’s parents or legal
representatives will be obtained.
The information we collect is treated confidentially and will not be used
for marketing or divulged to third parties. However, responses we collect
to our assessments may be used for scientific research in the social
sciences and presentation of group data.
For project management purposes, such as assessment administration or
registration for online access, we may receive personal information about
Focal Leaders/Individuals, Raters, and team and organisation members from
the client organisation. This information is usually limited to name,
business email address, and general job information (for example, department
or location).
Data Quality and Data Security
Interpersonal Solutions Group Pty. Ltd. uses its best efforts to ensure the
personal information it collects and uses in the course of and for the purpose
of administering assessments and reports is accurate, complete, and up-to-date.
We take precautions to protect personal information we collect both online and
offline. Online information is stored on servers in locked, secure environments.
These servers are protected from unauthorised intrusion with firewalls and a
variety of other security mechanisms and procedures. The personal information we
collect and store is treated as confidential information and is only accessible
by our employees or contractors who perform specific functions related to the
assessments or by designated client organisation administrators.
Access and Correction
Focal Leaders/Individuals, Raters, and team and organisation members can
review and edit their own online Client Account information, which includes
name, password, and e-mail address. During the survey process, they may return
to the survey platform to update their own survey responses until they complete
and submit their survey in full, or reports are produced.
After the survey process is complete, Focal Leaders/Individuals, Raters, and
team and organisation members have access to their own survey responses and all
data we keep on them upon written request if the data are still maintained by
Interpersonal Solutions Group Pty. Ltd. and have not been destroyed. No
individual will be allowed to access or review another individual’s data. If
access is desired, contact Interpersonal Solutions Group Pty. Ltd. using the
contact information provided in this Privacy Statement (see Enforcement and
Contact Information).
Data Storage and the Right to Erasure
Interpersonal Solutions Group Pty. Ltd. may keep the data it collects for 30
years. Data for (social) scientific research may be kept indefinitely.
The ‘right to erasure’ (i.e., the right to have one’s personal data
erased) may be exercised at any time after the survey process is complete by
clicking here.
Anonymity
Raters who are completing an individual or leadership survey at the
request of a Focal Leader/Individual will be clearly notified at the beginning
of the survey whether they have the option to complete that survey anonymously
or not. If anonymity is an option, it requires active selection by the Rater.
By choosing to remain anonymous, the Rater’s feedback will not be
identifiable to the Focal Leader/Individual, but instead will be grouped
(averaged in) with other Rater data or presented anonymously in a randomised
manner along with at least two other anonymous Raters’ feedback. A single,
anonymous Rater’s feedback will not be presented. If anonymity is not an
option, the Rater will be instructed at the beginning of the survey to
actively consent to providing identifiable feedback or to exit the survey.
If the Rater does not actively consent to having his/her feedback
identified, he/she cannot access the survey. In that case, the Rater will
not participate in the survey feedback process.
Due to the nature and purpose of the assessment services we provide,
Focal Leaders/Individuals must be identifiable to receive a Focal
Leader/Individual feedback report. If the Focal Leader/Individual wishes to
remain anonymous, he or she is not able to complete the survey and receive a
feedback report.
For team and organisation assessments such as the Circumplex Culture
Scan™ (CCS) and Circumplex Team Scan™ (CTS), responses are anonymous because
individual responses are aggregated with the responses of at least two other
individuals in the team or organisation when results are presented. The
names of the individual respondents who completed the assessments about
their team or organisation may be listed in the results report or placed on
an organisational network map.
Trans-border Data Flow
The assessment data we collect are processed in Australia and may be
transferred outside of Australia in a secure, encrypted format, for purposes of
analysis or scientific research. Whenever possible, personal information, other
than survey responses, will be removed from such data. Interpersonal Solutions
Group Pty. Ltd. takes reasonable steps to ensure that the information which is
transferred is treated by the recipient in a manner consistent with Australia’s
National Privacy Principles and the EU General Data Protection Regulations. A
notice of such possible transfer is clearly visible on the survey website upon
login. If Focal Leaders/Individuals, Raters, or team and organisation members do
not wish to consent to such possible transfer of data, they should not complete
the survey.
Enforcement and Contact Information
Questions or concerns regarding the use or disclosure of personal information should be directed to:
Interpersonal Solutions
Group Pty. Ltd.
Attention: Mr. Quentin Jones
Address: GPO Box 3273
Address: Melbourne, Victoria, Australia, 3001
Email: [email protected]
Interpersonal Solutions Group Pty. Ltd. will investigate and endeavour to
resolve complaints and disputes regarding the use and disclosure of personal
information in accordance with the principles contained in this Privacy
Statement.
Notification of Changes
Any changes to our privacy policy will be posted to this Privacy Statement on
our homepage and other locations we deem appropriate. We will treat information
in accordance with the privacy policy that was current at the time the
information was collected.
Updated: March 22, 2018